How is free shipping valid?
Valid for Free Shipping, the product you choose should be worth over 500 euros.
And they are shipped free of charge to the entrance of your home, on the sidewalk.
The free transport areas are exclusively all the central city areas. And the areas served directly from shipping companies.
How long does it take for delivery?
The time it takes to deliver your product is usually between 4 to 6 business days.
How much I will be charged for purchases under 500 EURO ?
In the central areas and central municipalities of Thessalia where we serve with our own vehicles such as Larissa - Volos - Trikala - Karditsa, etc. Transportation is free. However, the delivery time is determined by the time our truck passes through your area.
In the other case the shipping cost is determined according to the delivery address, and the dimensions of the product selected.
How accurate are the technical details on each of your products?
The technical details are given to ensure 100% the quality of the product you are choising. The manufacturing is accurately described. Dimensions, thicknesses are + - 1cm due to the nature of the materials. Respectively for the indicated weights and other technical data: + -10% ratio, as of the nature of the materials. Our company has the right to modify the listed technical characteristics, but only for further quality upgrades of the products. The graded hardness of the layers indicated is according to a human weight of 90 kg, in a single layer dimension. Great effort has been made to promote our products in an excellent and detailed way, but we are not responsible for any typographical or spelling mistakes. The colors of the fabrics and the designs of the quilts are changed - changed.
PAYMENT & WARRANTY
a) If you have a VISA credit / debit card, MasterCard etc. you can use it safely through our order form. The credit card payment process is covered by the latest security standards.
b) You can deposit money for your orders in one of our accounts. Get in touch with us on the exact amount of shipping costs and take advantage of the new Web Banking feature!
IBAN GR950 2600 2300 0059 0200 4412 59
IBAN GR670 1710 9500 0609 5010 1802 39
NATIONAL: 782 008477 84
IBAN: GR230 110 782 00000 782 008477 84
BENEFICIARIES: A. CHATZIEFRAIMIDOY
After depositing please contact the accounting department by sending an email to inform us that the deposit has been made at firstname.lastname@example.org . Alternatively you can fax by calling 24 10 571 644
c) For those who prefer the more traditional method, the products come through our guides and you pay the price at the time of receipt.
What are the warranty terms?
Every product we produce is covered by a good limited warranty. The limited warranty covers any defective raw material or defective construction. The limited Warranty is valid only upon demonstration of legal proof of purchase. And it does not cover damage caused to fabrics from misuse or folding etc. Detailed warranty conditions can be found here
What is your return policy?
If you are not satisfied with the product you selected, No problem! you can return it within 15 days of its purchase. It is enough to be in its original packaging. The cost of shipping for returning and delivering of the new product will be on the buyers charge.
Do you accept a refund?
Unfortunately we do not accept a refund.
CONFIDENTIALITY POLICY / PERSONAL DATA PROTECTION
The extra strom, in the framework of the General Regulation of Data Protection (EU) 2016/679 that has entered into force from 25/05/2018, hereinafter the "GKPD", as in force, has developed this privacy / protection policy personal data and provides you with the following information about the processing of your personal data and your rights as a subject of processing.
The processing of personal data consists of the collection, organization, structuring, registration, storage, alteration, retrieval of information, use, transmission, retrieval, restriction or deletion of personal data which have been or will be made known to extra strom, or in the context of of your business relationship with it or in the context of information received from a third party natural or legal person.
The extra strom , in compliance with the current legal framework has taken all the necessary actions, implementing the appropriate technical and organizational measures in terms of legal and technological compliance, but also in terms of physical security of personal data. Our goal is to ensure the legal storage, processing and secure storage of personal data that you undertake to protect in any way the processing of your personal data from loss or leakage, alteration, transmission or in any other way their improper processing. In this way it provides the guarantee that it meets all the legal requirements set out in the new GPA and effectively addresses the operational risk and the potential risk of damage to individuals and their personal data being processed.
A. Collection of personal information
The following types of personal information may be collected, stored and used:
Information about your computer including your IP address, your geographical location, your browser type and version, and your operating system.
Information about your visits and use of the site including the external source, the duration of the visit, the page views and the navigation path to the site?
Information such as address, your phone, your email, which you enter when ordering on the site.
Information that arises when using the website, such as when, how often and under what circumstances you use it.
Information about your purchases, the transactions you make on the site, which include your name, address, phone number, email address and credit card information.
Information contained in any of your communication with us via email or through the website, including communication content and metadata.
Any other personal information you send us.
Before disclosing any personal information to a third party, you must have that individual consent to the disclosure and processing of his or her personal information in accordance with this policy.
B. Use of your personal information
The personal information submitted to us is used for the purposes set out in this policy on the relevant pages of the website. We may use personal information for the following purposes:
Management of our website and business
Enable the use of your available services on our website
Shipping the goods you buy through our website
Sending transactions, invoices and payment reminders to you, as well as collecting payments from you.
Sending non-advertising communications.
Send email notifications about your requests.
Send our newsletter via email if you have requested it (you can let us know at any time if you no longer want the newsletter)
Sending advertising communications related to our business.
Providing statistical data of our users to third parties (which will not be able to identify any user of this information)
Manage requests and complaints that you have submitted or are related to our site.
Maintain the security of the site and prevent any fraud.
Confirmation of compliance with the terms and conditions of our website (including the monitoring of personal messages that circulate through our private online messaging service)
Your privacy settings can be used to restrict the posting of your information on our site and can be configured using the site privacy check.
We will not pass on your personal information without your consent to any third party or to any third party commercial division.
C. Disclosure of personal information
We may disclose your personal information to any of our employees, executives or professional consultants, our representatives, suppliers or subcontractors as required for the purposes set forth in this policy.
We may share your personal information with any member of our group of companies (this means our subsidiaries and our partner companies). as required for the purposes stated in this policy.
We can share the personal ones information:
To the extent required by law.
In relation to any current or future legal proceedings
In order to consolidate, exercise or defend our legal rights (including providing information to third parties to prevent fraud and reduce credit risk)
To the buyer (or potential buyer) of any business good we sell (or intend to sell) and
We believe that any other competent authority regarding the disclosure of information may belong to the judiciary in the event that we believe that the relevant authority will require the disclosure of such personal information.
Also as stated in this policy, we will not provide your personal information in a third day.
D. International data transfers
The information we collect may be stored, processed and moved between any countries in which we operate or will operate so that we may use it in accordance with this policy.
You expressly agree to the transfer of provisional data described in section F.
E. Retention of personal data
The present section defines the process and policy of personal data protection, designed to ensure compliance with our legal obligations regarding the protection and deletion of personal data.
Personal data we process for any purpose will not be retained for longer than is necessary for that purpose.
F. Security of your personal data
We will take the necessary precautions at the technical and organizational level to prevent the loss, misuse or alteration of your personal data.
We will store all personal information you provide on secure (password protected - and firewall) servers.
All electronic money transactions on our site are protected by our encryption technology.
You acknowledge that the transmission of information over the Internet is inherently insecure and that we cannot guarantee the security of data transmitted over the Internet.
We may update our policy from time to time by posting a new version on our website. You should check the page from time to time to make sure you understand any changes to our policy.
H. Your rights
You can ask us to give you any information we hold about you.
We may withhold the personal information you request for the period permitted by law.
You can ask us at any time not to process your personal information for advertising purposes.
In practice, you will usually either explicitly agree in advance to the use of your personal information for advertising purposes, or we will enable you to exclude your information from your use for advertising purposes.
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Have any questions?
We can answer them here!
Here are the most frequently asked questions: